Privacy Policy
About Us & this Privacy Policy:
Remitter USA Incorporated (“we” or “us”) developed this Privacy Policy to explain to you, the consumer, how we manage personal data provided to us in connection with our customers’ access to and use of the Remitter platform, including related tools, applications, and services. We collect consumer personal information only to the extent reasonably necessary to provide services or products to our customers.
This Privacy Policy explains how we collect and use your personal information when you use our services, like our payment portal. If we collect your personal data, this policy applies. We decide how to gather and use that information. Sometimes, we might also get information about you from our customers or partners, and in those cases, we only process that information for them, following their instructions. Their privacy policies will apply in those situations.
This Privacy Policy does not apply to any website owned and/or operated by or on behalf of any third party, even if we provide a link to such website in facilitating our Services. Once you access sites or apps via those links, our Privacy Policy no longer applies, and the third party’s do.
Our website and the Remitter platform are not designed for children. Use of our Site and the Remitter platform is strictly limited to persons who are of legal age in the jurisdictions in which they reside. You must be at least eighteen (18) years of age to use our Site and Services. Further, we do not knowingly collect any information from children under the age of 18.
We review this Privacy Policy annually, at a minimum. The last update to this Policy was made: September 17, 2024.
Data Remitter Collects:
Information You Provide to Us: You can provide data to us through our email and text communications, and our payment portals accessed via links in our communications. We collect information such as your name, zip code, email address, last 4 digits of your social security number, and language preferences.
Information Provided by Our Customers: Most of the time, the information we collect on you is provided by our customers. This can include your name, zip code, phone number, email address, last 4 digits of your social security number, language preferences, and information about your account like balance and payment histories. We don’t control how our customers get their data about you, but they must demonstrate that they had your data lawfully and properly in the first place and are permitted to share it with us.
Information Collected through Online Activity & Use of Remitter: As you interact with Remitter’s proprietary platform or our white-labeled emails and text messages, we track various activities, such as your IP address, browser type, mobile device identifier and user interactions on our website (like email clicks and opens). Additionally, we gather statistical and technical information about your online habits and interactions (like mouse movements, session length, and clicks). We track consumer communication interactions such as email clicks, opens, and mouse movements to enhance our proprietary AI technology, as further discussed below.
How We Use Personal Information:
Identity Verification: We use multi-factor authentication to ensure the security of your consumer account and protect against fraudulent activity.
Communicating with You: We use your provided data to effectively communicate with you about your account through mediums like email and text messages.
Completing a Transaction: We use your information to process transactions, take payments, and carry out any other necessary economic or commercial activity required by our customers. Remitter does not store any payment instrument information.
Platform Software Improvement: We will use the data we collect from your interactions with our communications, website, and platform, such as clicks, opens, and mouse movements. This data helps us identify patterns unique to each consumer, allowing us to develop a more tailored user experience. By analyzing how you engage with us, we can customize our services to better align with your specific needs and preferences, ensuring a more relevant and effective interaction.
When We Would Disclose Personal Information
Remitter collects, holds, uses, and may share your data as permitted by law to provide products or services to our customers and to enable you to manage your relationship with our customers. We may disclose and use your data as follows:
- There may be instances where we are obligated to share information with law enforcement or judicial authorities. In such cases, we will disclose personal information if required to respond to lawful requests and legal processes.
- We may disclose your data to individuals or entities that require it to perform tasks on our behalf. This includes sharing data with third-party vendors and service providers who assist us in various functions, such as tax and accounting support, web hosting, and analytical services, as necessary for them to complete their responsibilities.
- We may disclose your email address and/or phone number with our delivery service partners in order to communicate with you.
- We may disclose your data in order to investigate any complaints about our customers or if we have reason to suspect that our customers are in breach of any of our terms and conditions governing access to or the use of Remitter platform or have otherwise engaged in any unlawful activity.
Information Retention & Deletion:
We will retain your data only for the duration necessary to fulfill the purpose for which it was collected. This includes any contractual obligations we may have with our customers or obligations under the law or relevant statutes of limitations. When the later of our contractual or legal obligation to retain your data ends, we will remove it from our systems in line with our Data Deletion Policy.
Notwithstanding the foregoing, if we can make your data completely anonymous, we may keep that anonymized data indefinitely. This allows us to use it for statistical or analytical purposes without compromising your privacy.
No Sale of Data or Sharing for Advertising.
We do not sell your data, nor do we share your data for any marketing or advertising purposes.
Nonetheless, we ensure that all our communications include an opt-out option. Since you have opted in to receive communications from us and our customers, we encourage you to inform our customers about your preferences regarding communication as well.
California Information Rights
If you are a California customer, you have the right to request and receive the identity of any third-party company to which we have disclosed your personal information for that company’s own direct marketing purpose, and a description of the categories of personal information disclosed. Further, you have the right to knowledge, access, correction, limitation, and deletion of your personal information, and have a right to opt out of the sale of your personal information by a business.
We do not discriminate in response to privacy rights requests. Privacy rights requests can be made to us at the contact information down below.
We are not required to delete your information or provide details under the California Consumer Privacy Act unless we can confirm your identity. If you are a California resident and we verify who you are, you may request the deletion of your personal information, with some exceptions. If we are acting as a service provider for another business regarding that information, we may not be able to fulfill your request. In that situation, we will guide you to the appropriate business for further assistance.
If you are a consumer, you can access the information Remitter has by viewing your portal. If you believe that the personal information that we hold is inaccurate, incomplete, or outdated, please contact us using the information provided below. If you have a complaint about our handling of your personal information, you should address your complaint in writing to the Privacy Manager, using the information provided below.
Tracking & How We Use Cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering your preferences.
We collect personal information from you by using cookies on our website. This information helps us analyze data about web page traffic and we tailor our website to your needs and the needs of our customers.
A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent but some parts of our website may not function properly.
California’s Do Not Track Law says that websites should tell you if they follow Do Not Track (DNT) signals. These signals let you show that you don’t want your online activity tracked. However, since there is no clear consensus on what DNT means and how to use it, we do not currently respond to these signals. For more information about DNT, please visit allaboutdnt.org.
How We Protect Your Information
We take all reasonable steps to protect your personal information from unauthorized access, modification, or disclosure, including misuse, interference, and loss. We secure such information in accordance with industry standards and relevant privacy laws.
We use encryption to protect personal information in transit and at rest; however, the security of online transactions and communications sent electronically cannot be guaranteed. Consumers provide data to us and our customers at their own risk.
If you suspect any misuse or loss of, or unauthorized access to their personal information, please let us know immediately by contacting us using the information provided below.
Privacy Policy Changes
The continued use of the Remitter platform by you or our customers constitutes agreement with this Privacy Policy, as amended from time to time. This Privacy Policy was last updated in September 2024. We encourage you to periodically review this page for the latest information on our privacy practices.
Overseas Disclosure
We may disclose your personal information to recipients outside the United States who provide services to us (for example, we may disclose your personal information to third parties who provide website hosting services to us). This will include, for example, Australia and the EU.
When we disclose data overseas, we will take reasonable steps to ensure that the overseas entity complies with the GDPR and/or Australian Privacy Principles, unless an exception applies under those principles such that we are not required to do so. We will take reasonable steps to put in place suitable confidentiality protections in relation to data we provide to an overseas entity.
Contacting Us
Please contact us at any time with questions about our privacy practices or to request access to view, correct, or delete data that we have about you, by mail directed to:
Attn: Privacy Officer
Remitter USA Incorporated
410 N. Scottsdale Rd., Ste. 100
Tempe, AZ 85288
By email at: [email protected]
Please use the subject line, “Consumer Rights Request” if exercising your privacy rights.
By phone at: 886-774-9605