blog compliance insights

With the coronavirus (COVID-19) situation developing quickly, we believe it’s important to be transparent about how Remitter is responding to the outbreak. Our philosophy as a business is to approach this situation with empathy and urgency. Remitter’s top priority is the health and safety of our employees and of the communities we serve – including our partners and clients.

We know that many organizations rely on Remitter for continuity in their services. Given how rapidly the outbreak is evolving, we expect and are prepared, to iterate on our approach constantly to ensure the health and safety of our employees and communities. At the same time we ensure to continue delivering results to customers at a high standard.

The information below is reflective of our guidelines and practices as of March 2020. We will update this page accordingly to reflect any fundamental changes to our plan.

Employee Travel & Events

All company-related travel is currently suspended until further notice. We believe that limiting travel is our safest and best option for reducing the risks of infection. Employees with pre-planned trips are receiving assistance to cancel their business travel. In line with advice from the federal government, employees have also been advised to reconsider nonessential personal travel. We are also carefully evaluating our participation on a case-by-case basis for other smaller events, workshops and engagements.

Remote Work

Remitter has always been a strong proponent of remote work and we have some employees working remotely throughout the U.S. In light of the situation, we are monitoring updates from the relevant government sources vigilantly to inform our employees. Our primary goal is our team’s health and safety. As of March 2020, we have made the decision to transition to a fully remote workforce until further notice. We are fortunate to be able to do this without hesitation as we have already shifted to digital workflows, a distributed workforce and a culture that supports remote work.

Even as we make the shift to remote work, our commitment as a business is to continue to support you and your team.

We will continue to deliver high quality and reliable service to our customers. Our customer success teams will remain fully operational to help you with any needs and can do their job entirely remote as needed.

Business Continuity

Remitter maintains business continuity and disaster recovery plans focusing on preventing outage through redundancy of telecommunications, systems and business operations. In these unprecedented times, Remitter is committed to helping business who have been disrupted.

We’re seeing a lot of businesses moving rapidly to implement digital solutions for collections in the face of the current environment, with internal and external call centers, facing significant challenges on a global scale as they move to remote operations.

We are very conscious of the changing environment, we’re here to assist in collecting digitally and have recently further developed the Remitter platform to help customers in financial hardship. This new feature will allow businesses to offer a blackout period for their customers who are struggling to keep on top of their finances. This means customers will not receive any communication for collections from their provider for a set period of time. This feature was designed to help businesses understand and cater to their customers’ needs.

Internal Communications

At this time, we are doubling down on our commitment to transparency and sharing information rapidly with employees as the situation develops. Our leadership teams are using our internal communications tools, including Microsoft Teams and email, to update employees on the latest developments continuously. They will anticipate concerns and questions that customers may have at this time.

In addition to taking the precautions above – our deepest business priority is to remain empathetic. It is a stressful time for our communities around the world and so we want to do everything we can to minimize panic and maximize safety.

We hope this information is helpful in understanding how Remitter is responding to coronavirus, and we appreciate the continued support from our employees, partners and customers.